How to fix Xbox 360 Open Tray

James Dean 3 Red light Fix ProDo you want to play a game on your Xbox 360, but are unable to do so due to one of the following reasons:

  • The Xbox 360 console shows the “Reading” status and then the “Open tray” status, but nothing else happens after that.

  • The following two error messages are displayed:

This disc is unreadable”

To play this disc please put it in an Xbox 360 console”

  • The disk tray is stuck in closed or open condition.

  • The disk is not playing.

If you said yes for any of the above, it is quite likely that there is some problem with the disc you are trying to play in your Xbox 360 or there is some problem with the disc tray.
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Discussed below are some how to fix Xbox 360 disc error methods that you can use to fix these issues on your own.

Cause 1: The Disk Drive is Stuck in the Open Position
Follow the steps listed below to troubleshoot this error:

First, check the power button:

  • Is the middle light green? 

  1. Remove any disc from the tray and press the eject button of the console.

  2. If the disc closes, press the eject button again to reopen it.

  3. Insert the disc you want to play, and try to open and close the tray

Things to do: Make sure that the disc you use is not dirty, scratched or sticky. If there is a label on the disc, make sure it is not causing problems in closing and opening the disc tray.

  1. If the problem persists, make sure that the faceplate is properly attached to the Xbox. Faceplate is located in front of the Xbox console. It is made of plastic.

  2. If the faceplate is not attached properly, press it firmly, until you hear a click sound assuring it is properly attached to the machine.

  3. Now press the eject button to see if the disc tray opens and closes properly.

  4. If the problem persists, try to move the disc tray sidewise and up and down.

  5. Hit the eject button again, to see if the tray open and closes now.

  • Is the Ring of Light Power button flashing red light?

Known as the flashing light error, this problem has four states:

One light is red, two lights are red, three lights are red, and all four lights are red.

Some of the solutions for fixing the flashing red light error are listed below:

 Redo the power connections

  1. Turn off your Xbox 360 console.

  2. Remove the power cord from the console and unplug it from power supply using and wall power outlet.

  3. Reconnect all connections.

  4. Switch on the console and see if the power button is now green and you can open and close the disc tray.

Remove clutter from around your Xbox 360

Clear the area where you use your Xbox. Make sure that it is well ventilated, placed on a hard surface—not a rug or a carpet, and is away from a heat source.

If the machine overheated, switch off the console, wait an hour to let it cool down, and then restart it.

Redo the A/V connections

If all four lights are flashing red, it usually indicates problems with A/V connections. In this case, switch of the console, remove all A/V connections from the console and your TV. Reconnect them, making sure each plug goes in the correct socket. Restart the console and see if the light goes green.

After performing each task, see if you can open and close the disc tray. If none of the above methods works, you may have to send your Xbox 360 for repairs to workshop.

Try the following:

  1. Use bare hand and not a gloved hand to press the power button.

  2. First remove and then reconnect the power supply.

  3. Try to connect the power supply of your Xbox 360 to an electrical outlet.

  4. Switch of the Xbox and let it cool down for an hour before you try to use it again.

Cause 2: The Disk Drive is Stuck in Close Position

If the middle light of the Ring of Light Power button is green, check if the there is a plastic strip on the front side of the disc tray. This strip is usually there when you buy your Xbox and are trying to use it for the first time. If the strip is there, remove it and then eject the disc tray.

If the ring of light is flashing red or there is no light at all, troubleshoot the Xbox as discussed in the “Cause 1: The Disk Drive is Stuck in Open Position” section. 

Cause 2: Unable to Read the Disc Error

This error usually occurs when the disc you are trying to play is dirty. If this is the case, clean the disc in the following way:

  1. Hold the disc from it edges. Don’t touch the bottom or the top parts of the disc.

  2. Now take a soft cloth that is slightly wet and use it to clean the disc. Wipe the disc from center to outside.

  3. Once done, reinsert the disc in the tray to see if it works now.

These were some ways on how to fix Xbox 360 disc errors. If the above methods fail to resolve the issue, there might be some other problem with the machine. In this case, you may have to ship it to Microsoft for repairs. This may take around 3 to 4 weeks. If you don’t want to wait that long or if your Xbox is out of warranty, you may buy a good Xbox repair guide that will have instructions to help you repair your Xbox 360 on your own.

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